Terms & Conditions


  1. Booking confirmation issue to passenger is an acknowledgement receipt of the payment from passenger as well as providing travel details.
  2. Coach ticket from service provider will be issued on the departure date upon checking in.
  3. Coach ticket from service provider must be retained by passenger till destination and produced on demand for inspection when requested.
  4. Coach ticket from service provider is not transferable and if lost, Singapore Ticketing Agent (“TA”) should be notified immediately.
  5. Coach ticket from service provider is valid only for the journey stated herein.
  6. Coach ticket from service provider is not refundable and no change of schedule (date and time) will be allowed.
  7. To avoid delay, passenger travelling to Hatyai must submit his or her passport 2 hours before departure for processing.
  8. Each passenger is allowed to carry not more than 2 pieces of luggage (each not exceed to 10 kilos).
  9. Coach price paid to the TA is solely for the ticket and does not include any other cost.
    1. The TA shall not be liable for any loss or damage to the passenger’s personal belongings and luggage in the luggage compartment of the coach during the entire journey.
    2. Passengers shall personally carry their belongings and luggage to and from immigration custom.
    3. Passengers are advised to keep cash and valuables with them and shall not keep the same in the luggage at the luggage compartment of the coach.
  10. For safety reasons, passengers MUST fasten their seat belts once on board the Coach.
  11. Passenger must check-in half an hour before Coach departure time. Ticket will be invalid if passenger failed to board the coach / bus at departure time.
  12. The TA and coach provider / company shall not be held responsible to any person resulting from holding improper travel documents or the procession of unlawful item or for any causes whatsoever. as a result of the deportation or refusal if entry by immigration or custom authorities
  13. It is very important to check if visa is required for your journey. TA and Coach company / provider will not be responsible if access is not granted or if a access is delayed due to visa requirement.
  14. The TA only acting in the capacity of selling ticket for the Coach provider / company & Hotels to the passengers / customers.
  15. As TA is only selling tickets for the coach provider / Company and Hotels, therefore TA shall not be liable for any cost, expenses or damages whatever incurred or suffered by the passenger arising from the following events:
    1. Acts of God, fire lighting, explosion, flood, inclement weather or accidents;
    2. National or local emergency, acts or omissions of any government or governmental authority or agency, insurrection, civil disorder, war or military operation;
    3. Industries disputes of any kind, strikes, lock-outs, stoppage or restraint of labour;
    4. Traffic congestion, vehicle breakdown, obstruction of any public/private road or highway;
    5. Traffic / Road Accidents (Passenger are strongly advised to buy their own Travel Insurance).
    6. Accidents of any kind occurring during the passenger’s independent activities;
    7. Theft, robbery or lost property
    8. Food poisoning
    9. Isolation as a result of infectious diseases or any condition likely to endanger the health or safety of the passenger
  16. In the event of breakdown of coach, the coach provider / company reserves the right to replace it with other type of coaches.


  1. List Coach providers / Companies:
    1. Zenwan (M) Sdn Bhd
    2. Express Senibudaya (M) Sdn Bhd
    3. Other Coach Operator (To be advised)
  2. List of Hotels: Refer to the hotel of passenger’s choice.