Terms & Conditions


  1. As SUPER-NICE EXPRESS PTE LTD (“TA )” is only selling the coach & air ticket(s), tour & cruise package & hotel voucher(s) on behalf of the Tour & Cruise Operator/ Airline/Hotel/ Coach’s Service Providers, therefore, TA should not be responsible & liable to any accidents or damages of passengers / customers arising from the Tour Package, Coach, Carrier, Cruise or Hotel services provided by the Service Provider(s).
  2. The booking confirmation issued by TA to passenger / customer is an acknowledgement receipt of the payment received from passenger / customer with the booking details on behalf of Service Provider and it is subjected to the terms and conditions stipulated by Service providers.
  3. Once booking confirmation is issued, it is not refundable and no change of schedule (date and time) will be allowed.
  4. Coach ticket from Coach’s Service Provider will be issued on the departure date upon checking in.
  5. Coach ticket from Service Provider must be retained by passenger till destination and produced on demand for inspection when requested.
  6. Coach ticket, air ticket, cruise ticket, hotel voucher / official receipt from Service Provider and/or ticketing agent are not transferable and if lost, Customer should notified TA immediately.
  7. Coach ticket from Service Provider is valid only for the journey stated on the ticket.
  8. To avoid delay, passenger travelling to Hatyai by coach must submit his or her passport 1 hour before departure for processing.
  9. Each passenger is allowed to carry not more than 2 pieces of luggage (each not exceed to 10 kilos).
  10. Coach price collected by the TA on behalf of Service Provider is solely for the ticket and does not include any other cost.
  11. Wi-Fi services provided on coach by coach operator is not included in the price, hence service provider and TA shall not entertain any complain arising from the malfunction of Wi-Fi services.
    1. The TA shall not be liable for any loss or damage to the passenger’s personal belongings and luggage in the luggage compartment of the coach during the entire journey.
    2. Passengers shall personally carry their belongings and luggage to and from immigration custom.
    3. Passengers are advised to keep cash and valuables with them and shall not keep the same in the luggage at the luggage compartment of the coach.
  12. For safety reasons, passengers MUST fasten their seat belts once on board the Coach.
  13. Passenger must check-in half an hour before Coach departure time. Ticket will be invalid if passenger failed to board the coach / bus at departure time.
  14. Passenger must ensure their passport have a validity of more than 6 months from the date of entry into the destined country or country of destination.
  15. The TA and Service Provider shall not be held responsible to any person resulting from holding improper travel documents or the possession of unlawful item or for any causes whatsoever as a result of the deportation or refusal if entry by immigration or custom authorities.
  16. It is very important to check if visa is required for your journey. TA and Coach Service Provider will not be responsible if access is not granted or if access is delayed due to visa requirement.
  17. TA and Service Provider/Company shall not liable to refund to the passenger the whole or any part of the payment for the ticket and/or tour package in the event the passenger is refusal of entry by immigration or custom authorities.
  18. As TA is only acting in the capacity of selling ticket for the Tour, Flight & Coach Service Provider & Hotels to the passengers / customers, therefore TA shall not be liable for any cost, expenses or damages whatever incurred or suffered by the passenger/customer arising from the following events:
    1. Acts of God, fire lighting, explosion, flood, inclement weather or accidents;
    2. National or local emergency, acts or omissions of any government or governmental authority or agency, insurrection, civil disorder, war or military operation;
    3. Industries disputes of any kind, strikes, lock-outs, stoppage or restraint of labour;
    4. Traffic congestion, vehicle breakdown, obstruction of any public/private road or highway;
    5. Traffic / Road Accidents (Although Coach Service Provider has taken the road accident insurance policy, passenger / customer are strongly advised to buy their own Travel Insurance).
    6. Accidents of any kind occurring during the passenger / customer’s independent activities;
    7. Theft, robbery or lost property;
    8. Food poisoning;
    9. Isolation as a result of infectious diseases or any condition likely to endanger the health or safety of the passenger
  19. In the event of breakdown of coach, the coach’s Service Provider reserves the right to replace it with other type of coaches.
  20. By providing any personal data to Super-Nice Express Pte Ltd, you agreed that Super-Nice Express Pte Ltd shall entitled to use and process such data for purpose of trip/tour/hotel in accordance with its Data Protection Policy at the website of b2c.supernice.com.sg.


  1. Coach Service Providers / Companies:
    1. Zenwan (M) Sdn Bhd
    2. Express Senibudaya (M) Sdn Bhd
    3. Other Coach Operators
  2. The hotel of your choice
  3. Airline of your choice
  4. Cruise of your choice